10 hours/month
Core care
Ideal for steady-state stores needing backups, QA, and light creative tweaks.
Embedded ops team
Maintenance & Support
On-call operators who keep your store fast, accurate, and campaign-ready after launch.
SLA-backed
Defined response times for bugs and campaigns.
Ops coverage
Content, dev, QA, and performance in one retainer.
Transparent cadence
Weekly updates, monthly reports, quarterly planning.
What we cover
Content edits, landing pages, offer swaps, and merchandising refreshes.
Theme and app updates, dependency monitoring, and security patches.
Performance guardrails: image budgets, script reviews, and diagnostics before campaigns.
Reporting snapshots for leadership covering health, revenue drivers, and upcoming risks.
Retainer shapes
Pick the coverage level
Every retainer includes a dedicated PM, shared Slack channel, and metrics dashboard.
25 hours/month
Growth partner
Adds campaign production, CRO experiments, and new component development.
40+ hours/month
Dedicated squad
Embedded PM + dev + designer running roadmap items alongside your team.
How it works
Onboarding + backlog triage
We document your stack, CI/CD access, and in-flight priorities.
Weekly ops cadence
You drop requests in your preferred tool; we respond with ETA, Loom demos, and review links.
Monthly health report
Speed, errors, and conversion snapshots with clear next steps and owner assignments.
Quarterly planning
Align on launches, inventory swings, and staffing so the roadmap stays grounded.
Included tooling
Status dashboard for open requests and what’s shipping next.
Staging environment upkeep plus regression scripts before every release.
Emergency channel for downtime, promo blockers, or fulfillment-critical issues.
Need calm coverage after launch?
Email hello@relic.art with the level of support you need and we’ll set up a kickoff call.